Privacy & Security

Mallbet Privacy Policy — your information is completely safe with us

Every piece of your data at Mallbet is protected with the highest level of security. We never share your information without your permission — that's our commitment.

Last Updated: January 2026
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How Mallbet protects your privacy

A quick overview of the most important highlights of our privacy policy

Maximum Encryption Protection

All your data is secured with 256-bit SSL encryption. From login to payment, every data transmission is protected with the highest level of security.

Sale of data to third parties is prohibited

Mallbet never sells your personal information to advertisers or third parties. Your data is used solely for the purpose of providing our services.

Full Control in Your Hands

You have full control over your data — you can view, correct, or delete it at any time. Contact our support team whenever you want to exercise your rights.

Secure Data Storage

Your data is stored on secure servers. Firewalls, access controls, and regular security audits are in place to prevent unauthorized access.

No Unsolicited Contact

Mallbet will not send you any marketing messages unless you choose to receive them. You can opt out at any time through your notification settings.

Transparent data usage policy

Why each piece of information is used — it's all clearly stated in this policy. No hidden agendas, no ambiguity.

1 Introduction

Welcome to Mallbet. As the operator of mallbet.biz, we place your privacy at the top of our priorities. This Privacy Policy explains in detail what information Mallbet collects, why we collect it, how it is stored, and the circumstances under which it may be shared with others.

By using Mallbet, you confirm that you have read this privacy policy and agreed to its terms. This policy operates in conjunction with our Terms & Conditions.

Our Commitment Mallbet never sells, rents, or trades your personal information. Your data is used solely to provide you with our services.

2 What data we collect

Mallbet collects several types of information — all necessary to deliver the best gaming experience and ensure platform security.

Personal Identity Information

  • Full Name & Date of Birth
  • Email address and mobile number
  • Home address & country
  • National ID or Passport Number (for KYC verification)
  • Username & password (stored in encrypted form)

Financial Information

  • Payment method details (bKash, Nagad, Rocket number)
  • Bank Account Details (where applicable)
  • Transaction History & Amounts
  • Deposit & Withdrawal Records

Technical Information

  • IP Address & Device Information
  • Browser Type & Operating System
  • Session Duration & Activity Logs on the Platform
  • Cookies & Tracking Data
  • App usage statistics

Gaming Activity Data

  • Game History & Betting Records
  • Win/loss statistics
  • Bonus & promotion usage information
  • Game Preferences & Play Patterns
Only necessary information is collected Mallbet only collects information that is genuinely necessary for service delivery, security assurance, and compliance with legal obligations.

3 How Your Information Is Collected

Mallbet collects information through several methods:

  1. Directly from you: Through registration forms, KYC uploads, support tickets, or live chat.
  2. Automatically: When you use Mallbet, technical information is automatically collected through cookies and log files.
  3. From Third Parties: Limited information may be received from payment providers and identity verification service providers.
  4. From game providers: Gaming activity data is recorded from the game provider's system.

4 How your information is used

Mallbet uses your information for the following purposes:

Purpose Types of Data Used Legal basis
Account Creation & Management Identity & contact information Contractual Necessity
KYC verification ID & Address Information Legal Obligation
Payment Processing Financial & payment information Contractual Necessity
Fraud Prevention Technical & Gaming Data Legitimate Interest
Customer Support All Data Types Contractual Necessity
Promotions & bonus offers Preferences & Gaming History Your Consent
Responsible gaming monitoring Gaming behavior data Legitimate Interests & Legal Obligations

Mallbet never uses your data for any purpose not stated in this policy. Your consent will be obtained before your data is used for any new purpose.

5 Data sharing policy

Mallbet does not share your personal information with third parties — except in limited cases that are essential for service delivery:

Parties with whom limited data may be shared

  • Payment Provider: Financial information required to process transactions.
  • KYC/AML service providers: Documents required for identity verification.
  • Game Provider: Limited information required to run specific games.
  • Legal Authorities: When legally compelled by a court order or government investigation.
  • Cybersecurity Partner: For the purpose of detecting and preventing fraud.
Third-Party Privacy Policy Third-party service providers have their own privacy policies. Mallbet is not responsible for how they handle your data — we recommend reviewing their policies as well.

Who We Never Share Your Data With

  • Advertiser or Marketing Agency
  • Data Brokers or Information Resellers
  • Other Online Gaming Platforms
  • For any commercial purpose without your consent

6 Cookies Policy

Mallbet's website and app use cookies — small text files stored on your device that help make the platform more convenient to use.

Types of Cookies We Use

  • Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
  • Functional Cookies: To remember your preferences and settings.
  • Analytical Cookies: To analyze usage data for improving platform performance.

You can disable non-essential cookies from your browser settings. Note that doing so may limit certain features.

7 Data Protection Measures

Mallbet uses industry-leading technology and practices to keep your data secure:

  • SSL/TLS encryption: All data transfers are secured with 256-bit encryption.
  • Firewall Protection: Advanced firewall systems are active to block unauthorized access.
  • Two-Factor Authentication: 2FA is available for an extra layer of account security.
  • Regular Security Audits: Regular security audits are conducted by independent third-party experts.
  • Restricted staff access: Only authorized personnel can access the necessary information.
  • Data Backup: Data is backed up regularly to a secure location.
Keep your password confidential Mallbet will never ask for your password via email or phone. If anyone requests your password, it may be a scam — contact support immediately.

8 Data retention period

Mallbet does not retain your data indefinitely. The retention periods for different types of information are outlined below:

Data Type Retention Period
Account Information Duration of active account + 5 years
Financial Transaction Records Minimum 7 years (legal requirement)
KYC documents 5 years from the date of verification
Gaming History 3 years after account closure
Support Contact 3 years from the date of last contact
Cookies & Session Data 30 days after session ends
Marketing preferences Deleted immediately upon opt-out

Once the retention period expires, data is securely deleted or anonymized. Where legal obligations apply, data is retained for the required period.

9 Your Rights

As a Mallbet user, you have the following rights over your personal data:

Right to Access
You have the right to know what information Mallbet holds about you. Submit a request to our support team and a report will be provided within 30 days.
Right to Rectification
If any of your information is incorrect, you can have it corrected. Update your details via Account Settings or by contacting our support team.
Right to Erasure
In certain circumstances, you may request that your data be deleted. However, some information may be required to be retained due to legal obligations.
Right to restrict processing
In certain cases, you may request a temporary restriction on the processing of your data.
Right to Data Portability
You can request your information in a structured format that you can use on other platforms.
Right to opt out of marketing
You can opt out of marketing emails or SMS at any time. Use the unsubscribe link in any email or manage your preferences in account settings.
Want to Exercise Your Rights? To exercise any of your rights, email us at support@mallbet.biz. We will respond within 30 days of receiving your request.

10 Minor Protection

Mallbet is strictly prohibited for anyone under 18. We never knowingly collect personal information from minors.

Age is verified at registration, and KYC verification is mandatory in suspicious cases. If a minor's information is collected by mistake, it will be deleted immediately and the account will be closed.

If you believe your child is using Mallbet, please contact us immediately at support@mallbet.biz.

11 Privacy Policy Updates

Mallbet reserves the right to update this privacy policy when necessary. If any significant changes are made:

  • A clear notice will be displayed on the website.
  • Updates will be sent to your registered email.
  • The "Last Updated" date at the top of the page will be revised.

Continuing to use Mallbet after any changes have taken effect will be considered your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

12 Contact & Complaints

Contact us for any questions, requests, or complaints regarding our Privacy Policy:

  • Email: support@mallbet.biz
  • Live chat: Available 24/7 via website and app
  • Response Time: Usually within 48 hours

We take every complaint seriously and aim to resolve it promptly. Protecting your privacy is one of Mallbet's top priorities.

We're here for you Keeping your data safe at Mallbet is our responsibility. Don't hesitate to reach out to us with any concerns or questions.

Your Data Is Safe — Join Mallbet with Complete Peace of Mind

Register on Bangladesh's trusted gaming platform. Every piece of your information is protected with the highest level of security — Mallbet is always by your side.

256-Bit Encryption No Sale of Data 24/7 Bangla Support Fully transparent policy
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