Mallbet Terms & Conditions — Know Before You Play

1 Introduction & Acceptance

Welcome to Mallbet. By using the mallbet.biz website or mobile application, you are deemed to have accepted these Terms & Conditions. Please read them in full before using the platform.

Mallbet is an online gaming platform offering Sports Betting, Live Casino, slots, and other entertainment gaming services to users in Bangladesh and South Asia. These Terms & Conditions constitute a legally binding agreement between Mallbet and its users.

These Terms & Conditions should be read alongside Mallbet's Privacy Policy and Responsible Gaming Policy, both of which form part of this agreement.

2 Account Registration & Eligibility

To open an account with Mallbet, the following conditions must be met:

• You must be at least 18 years old — no exceptions.
• All information provided at the time of registration must be truthful and accurate.
• Each individual may only register one account.
• Opening an account under someone else's name or identity is strictly prohibited.
• You are responsible for complying with the local laws of your jurisdiction when using Mallbet.

Account Security Responsibility

It is your responsibility to keep your Mallbet login credentials (username and password) secure. If you believe your account has been accessed without your permission, contact our support team immediately. Mallbet accepts no liability for any issues arising from sharing your account details with others.

After registration, Mallbet may request additional documents for identity verification at any time. Failure to cooperate may result in a temporary account suspension.

3 Identity Verification (KYC) Process

Mallbet strictly follows international Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. Your identity may be verified in the following circumstances:

• When submitting your first withdrawal request.
• For transactions involving large amounts.
• If suspicious activity is detected on an account.
• When claiming a bonus.

Required Documents

Any one of the following documents may be required for KYC verification:

1. National ID Card (NID) — clear photos of both sides.
2. A scanned copy of the first page of your passport.
3. Driving License (both sides).
4. A utility bill issued within the last 3 months for address verification.

4 Deposit & Withdrawal Terms

The following rules apply to all financial transactions on mallbet:

Deposit

• The minimum deposit amount is ৳500 BDT.
• Deposits can be made via bKash, Nagad, Rocket, and bank transfer.
• Deposits are typically credited to your account instantly.
• Mallbet does not charge any additional fees on deposits.
• Only payment methods registered in your name may be used.

Withdrawal

• Minimum withdrawal amount is ৳1,000 BDT.
• Withdrawals are typically processed within 24 hours.
• KYC verification must be completed before your first withdrawal.
• Withdrawals must be made through the same method used for the original deposit.
• Wagering requirements must be met before withdrawing bonus funds.

5 Bonus & Promotion Terms

Mallbet offers a variety of bonuses and promotions. Each bonus comes with its own terms — please read them carefully before claiming.

General Bonus Terms

• Each bonus has specific wagering requirements — typically 20x to 40x the combined deposit and bonus amount.
• If wagering is not completed within the specified period after claiming a bonus, the bonus will be forfeited.
• The same bonus cannot be claimed more than once by the same person.
• Bonus balances cannot be withdrawn directly — wagering requirements must be met first.
• Mallbet reserves the right to modify, suspend, or cancel any bonus offer at any time.

Welcome Bonus

The welcome bonus for new members applies to the first deposit only. To claim it, you must meet the minimum deposit requirement and submit your claim within 30 days of registration. Full wagering requirements for the welcome bonus are detailed on the bonus page.

6 Gaming Terms & Conditions

All games on mallbet are powered by internationally certified Random Number Generator (RNG) technology. Results are entirely fair and verifiable. There is no possibility of manipulating any game outcome.

Betting Rules

• Once a bet is confirmed, it cannot be cancelled or changed.
• If a game is interrupted due to a technical issue, Mallbet will make every effort to resolve it.
• If game records are unavailable due to network issues, server logs will be considered the final authority.
• For Sports Betting, bets are settled once the official result has been published.

Game Restrictions

Some games may not be available in certain regions or to certain users. Mallbet reserves the right to add or remove any game in accordance with game provider rules and local regulations.

7 Responsible Gaming Policy

Mallbet believes gaming should be a form of entertainment — not a source of income. That's why we place the highest priority on responsible gaming. The following tools are available on our platform:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a cap on how much you can lose within a specified period.
• Session Limit: Set a time limit on how long you play in a single session.
• Cooling-Off Period: Take a break from gaming for anywhere between 24 hours and 30 days.
• Self-Exclusion: If you need a longer break, you can close your account yourself.

If you feel that gaming is having a negative impact on your daily life, please reach out to our support team. We're here to help — confidentially and without judgment.

8 Prohibited Activities

The following activities are strictly prohibited on Mallbet and may result in account closure as well as legal action:

• Managing multiple accounts under a single identity.
• Creating or verifying an account using false information.
• Abusing or attempting to exploit the bonus system.
• Hacking or attempting to hack the platform's security systems.
• Using automated bots or software to play games.
• Using the platform for money laundering or any other illegal financial activity.
• Harassing or insulting other users.
• Attempting to intimidate or defraud any Mallbet employee.
• Intentionally exploiting platform vulnerabilities or bugs for personal gain.

If any of the above activities are proven, Mallbet may close the account and forfeit the balance without prior notice. In serious cases, legal action may also be initiated.

9 Intellectual Property

All content on the Mallbet platform — including logos, graphics, text, software, designs, and other elements — is protected under Mallbet's intellectual property rights. No user may copy, distribute, or use this content for commercial purposes without prior written consent from Mallbet.

Content from third-party game providers is governed by their own respective licenses, and the relevant provider's terms and conditions apply.

10 Limitation of Liability

Mallbet shall not be held liable for the following:

• If a game is interrupted due to loss of internet connection.
• When a transaction is delayed due to a third-party payment provider.
• If the service is temporarily unavailable due to an unexpected technical error.
• If account credentials are compromised due to the user's own negligence.
• If any issues arise from using the platform in violation of local laws.

11 Account Closure & Suspension

Mallbet may close or suspend an account at any time for the following reasons:

• Violation of these Terms & Conditions.
• If KYC verification fails or false information is provided.
• If evidence of fraudulent activity is found.
• If prohibited activities (as outlined in Section 8) are carried out.
• Extended inactivity (12 months or more).

Voluntary Account Closure

If you wish to close your Mallbet account, please contact our support team. Before closure, any pending bets will be settled and you will have the opportunity to withdraw your available balance — however, any bonus balance will be forfeited if wagering requirements have not been met.

12 Right to Amend Terms

Mallbet reserves the right to modify these Terms & Conditions at any time. A notice will be posted on the website before any changes take effect. Continued use of the platform after such changes constitutes your acceptance of the updated terms.

We recommend visiting this page regularly to stay up to date.

13 Contact & Complaints Process

For any questions or complaints regarding the Terms & Conditions, please contact us:

• Email: support@mallbet.biz
• Live Chat: Available 24/7 via website or app
• Complaint Resolution Time: Usually within 48 hours

Once a complaint is submitted, you will receive a reference number to track its progress. Mallbet takes every complaint seriously and works to resolve each one fairly.